Sponsored by the Groupement des assureurs automobiles (GAA)

Nearly 25% of the calls to the Insurance Information Centre (IIC) concern the Fichier central des sinistres automobiles (FCSA). Many consumers are referred to the Groupement des assureurs automobiles (GAA) to consult their statement or have it corrected. However, an inadequate understanding of the FCSA processes is too often the cause of dissatisfaction for those referred. In fact, 40% of the consumers who said they were dissatisfied after their request was handled by an IIC agent had called about their FCSA statement.

Reminder of the FCSA processes

To enable industry professionals to adequately inform insureds, GAA has produced a quick reference summarizing its processes and role in managing the FCSA.

In particular, this document indicates that:

- It is not possible to consult by telephone;

- GAA can only correct a consumer’s statement if the insurer confirms there is an error;

- GAA never intervenes to change an insured’s percentage of liability in a claim;

- It can take up to 30 days for a verification request submitted by GAA to be processed.

Consult the quick reference here.

Making the FCSA Claims History Statement easier to understand

GAA is pleased to launch “Understanding your Claims History Statement” a new online tool that explains the FCSA statement to consumers.