Liaison Articles

15 juillet 2015 Diversification and specialization:
Changes in consumers’ behaviour have transformed the market in recent years. The insurance sector has been no exception as traditions have been turned upside down. Strategic changes have thus become...
15 juillet 2015 KEY PERFORMANCE INDICATORS
Managers use key performance indicators (kpIs) to define and evaluate organizational success. Indicators are used to set strategic and operational goals, to detail the actions needed to meet these goals...
18 décembre 2013 Brokers and clients: forging closer ties
“From an ethical viewpoint, there are no big or small clients. All clients should be treated equally.” But Richard Giroux, a damage insurance broker and operations director at Courmark, also recognizes...
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