Marketing Showcase > Consumers: five surprising statistics

Consumers: five surprising statistics

posted on October 19, 2016

On November 23-24, we will be delivering exclusive content so you can secure your clients' loyalty and win over new consumers. Our goal is to make you more prosperous! In the meantime, here are five surprising statistics that will inspire you to enhance your client service.

1) For each unhappy individual who complains, 26 other clients never express their dissatisfaction.

2) In any case, an unhappy client will vent his or her frustration about your services to at least 10 other people!

3) 70% of consumers rely on critics' comments and online comments.

4) 86% of consumers describe themselves as willing to pay more for better service.

5) 82% of people have switched companies due to a bad client experience. 

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